Frequently asked questions

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Yes. The consultation process I conduct with new clients is more than just answering a few routine questions. During your consultation, I will use an advanced skin analysing device (the Observ 520x), to take clinical images and diagnostics of your skin. This gives me a true insight into what is going on with your skin well beyond the surface layers.

I’ll also ask you a series of questions about your skin concerns, your desired outcomes and goals, your current skincare routine, and your lifestyle. 

This information combined with the results of your skin analysis, will provide me with the right information to build you a unique plan of specialised skin treatments, skin care recommendations, and lifestyle advice. I’ll also make sure your plan is suited to your time availability and fits your budget.

My consultations are designed to provide you with information about your skin, how to achieve your goals, and provide you with a clear plan. Consultations are free for first-time clients who also book a treatment. The separate consultation fee of $50 can be redeemed on products or future treatments.

No. I specialise in high-level advanced treatments designed to minimise the appearance and prevent the signs of aging. My treatments can be used if you want to look after your skin without using injectables or in conjunction with injectable treatments to help improve the longevity of results.

Certain medications and medical conditions can alter your skin’s sensitivity and/or the way the body responds to treatments.

To make sure I provide the right treatment for your individual needs and circumstances, I need to gain a good understanding of anything you could be taking that might alter the effects of the treatments as well any medical conditions including allergies that could be contraindicated. I also might suggest a change in your skincare for a few weeks leading up to the more advanced treatments to prep your skin.

All the information I need to ask you during your consultation is to help minimise any unwanted side effects or complications and is treated with the utmost privacy.

Yes, I’ve specifically chosen to stock a range from brands I love as they are cosmeceutical grade with scientific research and studies to back. If you’d like to discuss your skincare options, please let me know at your appointment.

Cosmeceutical grade means the products contain actives that are proven to help reduce and treat certain skin concerns and are usually available only from trained skincare professionals. It is important to use home products that have been recommended to you by a skincare professional to prevent damaging your skin barrier or wasting money on products with great marketing but little results.

To maximise the results from your in-clinic treatments a cosmeceutical home skincare range is strongly recommended.

Yes there are a couple of treatments and modifications that are pregnancy and breastfeeding safe.

Each treatment will come with its own specific set of aftercare instructions, but regardless of the treatment you have, please make sure you’re using sunscreen daily and reapplying as per the product instructions.
This needs to be a non-negotiable step of your skincare routine if you want to get the best results from your treatments and prevent aging. I can recommend specific SPF products at your appointment to suit your skin type.

Yes! Skin Memberships are now available and Afterpay coming March 2024.

Consistency is key to reaching your skin goals and maintaining results which is why a Skin Membership is a fantastic option for those wanting to put their skin health first. Whether you want to tackle pigmentation, redness, acne, fine lines or wrinkles, or simply to prevent the signs of aging there will be a Skin Membership perfectly suited for you.

All treatments and products are customised to your skin type and goals using results-driven, clinically proven brands and devices.

A Skin Membership at the Skin Therapist comes packed with bonuses and savings exclusively for Members, including free treatments, discounts and upgraded services. 

There are no additional fees or locked-in contracts, and you can choose to pay weekly, fortnightly or monthly.

There are three Skin Memberships to choose from:

Rewind 12 month membership – $51 per week*

The ultimate anti-aging powerhouse treatments targeting lines, wrinkles, pigmentation and laxity.

4 Secret Radio Frequency Microneedling Face & Neck

4 Mesopeel Chemical Peels

4 SkinPen Collagen Induction Microneedling Face & Neck

Free upgrade to Secret High Frequency Infusion valued at $400

Free 4 Smartlux LED add on valued at $160

Free 3 Observ 520x Skin Analysis and consultation valued at $150

Total skin investment $3057. Value if purchased separately $4306

*Pay upfront $424.15. T & C’s apply.

Saving $1249!

Rejuvenation 12 month membership – $35 per week*

Get that glow back and prevent the signs of aging while targeting pigmentation, uneven texture and dullness.

4 Mesopeel Chemical Peels

4 SkinPen Collagen Induction Microneedling Face & Neck

3 Medi Facials or O’Cosmedics Pro Dermal Active Treatment

1 Societe LED Treatment

Free 3 Observ 520x Skin Analysis and consultation valued at $150

Free 4 Smartlux LED add on valued at $160

Total skin investment $2055. Value if purchased separately $2775

*Pay up front $229.50. T & C’s apply.

Saving $720!

Rebuild 6 month membership – $34 per week*

An intense 6 month programme to strengthen, repair and rebuild targeting acne, redness, sensitivity and dehydrated skin.

2 Medi Facials

2 O’Cosmedics Pro Dermal Active Treatments

2 Societe LED Treatment

Free 2 Observ 520x Skin Analysis and consultation valued at $100

Total skin investment $1071. Value if purchased separately $1360

*Pay upfront $199.75. T & C’s apply.

Saving $289!

Memberships also receive 15% off all treatments and 15% off all skincare and supplements!

You will need access to your email and your bank details to set up a direct debit via our third-party secure provider Go Cardless.

An easy, hassle-free set up and affordable payment options, book in for a New Client Consultation to sign up today!

We collect personal information from you, including information about your: name, contact information, relevant medical history, current medications and relevant photographs. We collect your personal information for a lawful purpose connected with a function or an activity of the agency. Providing some information is optional. If you choose not to enter relevant medical history or current medications, we’ll be unable to provide some services. We keep your information safe by storing information in secure software and only allowing Management to access it. Your information will never be shared without written consent from you.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at hello@theskintherapist.co.nz.

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.

Our Policy:

Any cancellation or rescheduling made less than 24 hours may result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services. If you are more than 20 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee may apply. We will do our very best to reschedule your service for another time that is convenient to you. In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

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