Frequently asked questions

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Yes. The consultation process I conduct with new clients is more than just answering a few routine questions. During your consultation, I will use an advanced skin analysing device (the Observ 520x), to take clinical images and diagnostics of your skin. This gives me a true insight into what is going on with your skin well beyond the surface layers.

I’ll also ask you a series of questions about your skin concerns, your desired outcomes and goals, your current skincare routine, and your lifestyle. 

This information combined with the results of your skin analysis, will provide me with the right information to build you a unique plan of specialised skin treatments, skin care recommendations, and lifestyle advice. I’ll also make sure your plan is suited to your time availability and fits your budget.

My consultations are designed to provide you with information about your skin, how to achieve your goals, and provide you with a clear plan. Consultations are free for first-time clients who also book a treatment. The separate consultation fee of $50 can be redeemed on products or future treatments.

No. I specialise in high-level advanced treatments designed to minimise the appearance and prevent the signs of aging. My treatments can be used if you want to look after your skin without using injectables or in conjunction with injectable treatments to help improve the longevity of results.

Certain medications and medical conditions can alter your skin’s sensitivity and/or the way the body responds to treatments.

To make sure I provide the right treatment for your individual needs and circumstances, I need to gain a good understanding of anything you could be taking that might alter the effects of the treatments as well any medical conditions including allergies that could be contraindicated. I also might suggest a change in your skincare for a few weeks leading up to the more advanced treatments to prep your skin.

All the information I need to ask you during your consultation is to help minimise any unwanted side effects or complications and is treated with the utmost privacy.

Yes, I’ve specifically chosen to stock a range from brands I love as they are cosmeceutical grade with scientific research and studies to back. If you’d like to discuss your skincare options, please let me know at your appointment.

Cosmeceutical grade means the products contain actives that are proven to help reduce and treat certain skin concerns and are usually available only from trained skincare professionals. It is important to use home products that have been recommended to you by a skincare professional to prevent damaging your skin barrier or wasting money on products with great marketing but little results.

To maximise the results from your in-clinic treatments a cosmeceutical home skincare range is strongly recommended.

Yes there are a couple of treatments and modifications that are pregnancy and breastfeeding safe.

Each treatment will come with its own specific set of aftercare instructions, but regardless of the treatment you have, please make sure you’re using sunscreen daily and reapplying as per the product instructions.
This needs to be a non-negotiable step of your skincare routine if you want to get the best results from your treatments and prevent aging. I can recommend specific SPF products at your appointment to suit your skin type.

Yes! Skin Memberships and Afterpay have arrived!

Consistency is key to reaching your skin goals and maintaining results which is why a Skin Membership is a fantastic option for those wanting to put their skin health first. Whether you want to tackle pigmentation, redness, acne, fine lines or wrinkles, or simply to prevent the signs of aging there will be a Skin Membership perfectly suited for you.

All treatments and products are customised to your skin type and goals using results-driven, clinically proven brands and devices.

A Skin Membership at the Skin Therapist comes packed with bonuses and savings exclusively for Members, including free treatments, discounts and upgraded services. 

There are no additional fees or locked-in contracts, and you can choose to pay weekly, fortnightly or monthly.

There are three prepackaged Skin Memberships to choose from, or we can create your own Custom Membership.

Rewind 12 month membership – $55 per week*

The ultimate advanced skin renewal membership targeting lines, wrinkles, pigmentation and laxity for healthy, radiant skin.

4 Secret Radio Frequency Microneedling Face & Neck

4 Mesopeel Chemical Peels or Green Peels with LED or Dynamic Pulsed Light.

4 SkinPen Collagen Induction Microneedling Face & Neck

Free upgrade to Secret High Frequency Infusion valued at $400

Free 3 Observ 520x Skin Analysis and consultation valued at $150

Total skin investment $3279. Value if purchased separately $4346

*Pay upfront $424. T & C’s apply.

Saving $1067!

Rejuvenation 12 month membership – $39 per week*

A targeted treatment plan to improve skin health, reduce lines, refine texture, restore radiance, and correct pigmentation while building long-term skin resilience.

4 Mesopeel Chemical Peels,  Green Peels with LED or Dynamic Pulsed Light.

4 SkinPen Collagen Induction Microneedling Face & Neck

2 Medi Facial, O’Cosmedics Pro Dermal Active Treatment or LuminFusion

2 LED Skin Revival Treatments

Free 3 Observ 520x Skin Analysis and consultation valued at $150

Total skin investment $2262. Value if purchased separately $2820

*Pay up front $247. T & C’s apply.

Saving $558!

Rebuild 6 month membership – $34 per week*

An intense 6 month programme to strengthen, repair and rebuild targeting acne, redness, sensitivity and dehydrated skin.

2 Medi Facials

2 O’Cosmedics Pro Dermal Active Treatments

2 LED Skin Revival Treatment

Free 2 Observ 520x Skin Analysis and consultation valued at $100

Total skin investment $1080. Value if purchased separately $1370

*Pay upfront $200. T & C’s apply.

Saving $227!

Memberships also receive 15% off all treatments and 10% off all skincare and supplements!

You will need access to your email and your bank details to set up a direct debit via our third-party secure provider Go Cardless.

An easy, hassle-free set up and affordable payment options, book in for a New Client Consultation to sign up today!

Skin Membership Terms and Conditions:

All appointments are subject to The Skin Therapist Cancellation and Privacy Policies.

Memberships are non-transferable. Only the person who purchased the membership can redeem treatments and purchase product using the membership discount

All Memberships require an upfront payment with the first scheduled payment starting from sign-up date.

No contracts; you may cancel at anytime. We require that you provide a minimum of 2 business days notice before next scheduled payment.

If membership cancellation occurs before the membership is completed, there is no early termination fee. However, if you have used membership treatments in advance, you will be charged for these at the members’ rate upon cancellation of membership.

Cannot be used in conjunction with any other offer. Discounts are only available on full priced treatments and products. If already discounted, the lesser of the two prices will apply.

You will receive the number of membership treatments as defined by the plan selected. Please note you cannot exchange or change the membership treatments stated unless agreed to by The Skin Therapist.

The Skin Therapist reserves the right to change or terminate the skin membership programme at any time with a minimum one month’s notice.

Membership will not automatically renew at the end of the 6 or 12 month period.

You must use the benefits that are included in the membership within the time frame. However, the treatments will be available for 3 months post membership expiry.

Changes to your health and any medication you take may adversely impact your treatments and you must notify your therapist of any changes prior to undertaking any treatments or services.

Results you achieve from your membership will vary from person to person, we can not guarantee results. It is important to incorporate recommended skincare, supplement use and lifestyle adjustments. We do not offer money back guarantee.

We collect personal information from you, including information about your: name, contact information, relevant medical history, current medications and relevant photographs. We collect your personal information for a lawful purpose connected with a function or an activity of the agency. Providing some information is optional. If you choose not to enter relevant medical history or current medications, we’ll be unable to provide some services. We keep your information safe by storing information in secure software and only allowing Management to access it. Your information will never be shared without written consent from you.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at hello@theskintherapist.co.nz.

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If you need to cancel your appointment, we respectfully request at least 24 hours notice.

Our Policy:

Any cancellation or rescheduling made less than 24 hours may result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services. If you are more than 20 minutes late for your service, we may not be able to accommodate you. In this case, the same cancellation fee may apply. We will do our very best to reschedule your service for another time that is convenient to you. In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services.

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